Utility Bill Scam

Burnet citizens have reported receiving telephone calls, claiming to be from the City of Burnet, telling them that they are past due on their utility bills and that unless they provide private banking information to “pay” the utility bill that their utilities will be terminated.  The caller is very aggressive and insists that they must make a payment immediately.  In at least one case, the citizen has received a letter in the mail which appears to be from the City of Burnet warning them of a pending cut-off.

The City of Burnet sends out past due notices on the 21st of each month and will never call a citizen demanding payment over the phone.  Citizens who have received a call or suspicious notice should contact the Burnet Police Department immediately at (512) 756-6404.  They should never provide personal banking information to someone they do not know especially over the phone.  To check the status of their utility account citizens can either go online to www.cityofburnet.com, click on ONLINE SERVICES and log-in using a secure password that they create, or they can call the utility department at (512) 756-6093.